Posts Tagged ‘Patches’
Great Planning
Thursday afternoon – in the US – a new patch for an important feature of our product was published. This usually results in an increased number of tickets and calls because a lot of people don’t read the release notes, and another large group of customers actually has trivial questions not specifically covered by the release notes. That in itself wouldn’t be a problem, except that half of our office was tied up in interviews (we’re hiring) and the US East Coast gang went on a long team meeting when they got to the office. Result? Three guys had to handle the traffic that ten should have handled.
Unfortunately I was one of those three guys.
By the time USEC got out of their meeting and I was finally able to close the last of my tickets, I was physically exhausted. I think I went to bed by 9pm and slept for nine hours.
Don’t get me wrong – Patches happen, and the interviews had of course been scheduled well in advance; but one would think a team meeting could be delayed or canceled. Meh.
