Posts Tagged ‘Cluster’
Literal Interpretation
“I cannot configure my cluster,” the customer told me on the phone. “I need your help.”
“What is the problem, sir?”
“Every time I connect to my server, it just disconnects me.”
“How do you connect? Telnet, ssh, web gui?”
“SSH. The web page does work.”
I pondered this for a moment. I had the customer check that ssh access was actually enabled. It was. So I asked the customer to tell me exactly what steps he was taking, and how exactly he was getting disconnected. Did the connection get refused, or closed?
“Closed – it just says ‘disconnected’ in Putty’s text window.”
Wait a minute. Putty doesn’t do that.
“Sir, it doesn’t mean your ssh disconnected – it just means your cluster nodes are disconnected. If you try to enter some text, it should work.”
“You know something,” the customer replied after I heard some keyboard clicks, “it does.”
Well, another job well done. I then walked the customer through a configuration I had never seen before – I am still learning about these products – and it actually worked afterwards. At least I now know why I am sitting on this end of the telephone line.
