Tech Support Drone

Life in the Trenches

Posts Tagged ‘Cluster

Literal Interpretation

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“I cannot configure my cluster,” the customer told me on the phone. “I need your help.”

“What is the problem, sir?”

“Every time I connect to my server, it just disconnects me.”

“How do you connect? Telnet, ssh, web gui?”

“SSH. The web page does work.”

I pondered this for a moment. I had the customer check that ssh access was actually enabled. It was. So I asked the customer to tell me exactly what steps he was taking, and how exactly he was getting disconnected. Did the connection get refused, or closed?

“Closed – it just says ‘disconnected’ in Putty’s text window.”

Wait a minute. Putty doesn’t do that.

“Sir, it doesn’t mean your ssh disconnected – it just means your cluster nodes are disconnected. If you try to enter some text, it should work.”

“You know something,” the customer replied after I heard some keyboard clicks, “it does.”

Well, another job well done. I then walked the customer through a configuration I had never seen before – I am still learning about these products – and it actually worked afterwards. At least I now know why I am sitting on this end of the telephone line.

Written by Tech Support Drone

May 20, 2008 at 7:00 am

Posted in Diary

Tagged with , , , , ,

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